FAQs
Frequently Asked Questions
What does Opal Ivy sell?
Opal Ivy is an online fashion store offering jewelry, watches, shoes, fashion accessories, and other style-related products.
Where can I shop?
You can browse and purchase available products through our website:
How long does order processing take?
Orders are generally processed within 1β3 business days after successful payment confirmation.
Business days are Monday through Friday, excluding U.S. federal holidays.
How long does shipping take?
After processing, estimated standard shipping transit within the United States is generally 5β10 business days.
Processing and transit time combined therefore typically amount to approximately 6β13 business days.
Delivery times are estimates and can be affected by circumstances outside our reasonable control.
How much does shipping cost?
Available shipping methods and applicable shipping charges are displayed during checkout before you complete your purchase.
How can I track my order?
When tracking is available, we will send tracking information to the email address associated with your order after shipment.
Can I cancel my order?
Contact us at info@opal-ivyfashio.shop as soon as possible.
We will attempt to accommodate cancellation requests before fulfillment begins, but cancellation cannot be guaranteed once an order has entered processing or shipment.
What is your return policy?
Eligible products may generally be returned within 30 days after delivery.
Returned products must generally be unworn, unused, undamaged, and returned with applicable original tags, accessories, and packaging.
Please review our complete Return & Refund Policy for all conditions.
Do you accept returns if I change my mind?
Yes. Eligible buyerβs-remorse returns are accepted within the applicable 30-day return window.
Customers are responsible for return shipping costs for buyerβs-remorse returns.
Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
What if I receive the wrong product?
Contact info@opal-ivyfashio.shop and provide your order number and photographs of the item received.
We will review the issue and provide an appropriate resolution.
What if my product arrives damaged or defective?
Please contact us as soon as reasonably possible and include your order number and clear photographs showing the problem.
If the product is confirmed to be damaged, defective, or incorrectly supplied, we will provide an appropriate resolution in accordance with our Return & Refund Policy.
How long do refunds take?
Once an eligible return has been received, inspected, and approved, we process the refund to the original payment method within 10 business days.
Banks and payment providers may require additional time for the refund to appear on your account.
Can I exchange an item?
Contact us regarding the item you wish to exchange.
Exchanges depend on product availability. If a direct exchange is unavailable, you may return an eligible product and place a new order.
Can I return worn shoes?
Shoes must generally be unworn and in returnable condition. We recommend trying shoes on indoors on a clean surface.
Shoes showing signs of outdoor wear may not qualify for return.
Can I return jewelry or watches?
Eligible jewelry and watches may be returned within the applicable return window provided they meet our return conditions.
They should be unworn, undamaged, and returned with their original accessories and packaging where supplied.
How do I contact Opal Ivy?
Email: info@opal-ivyfashio.shop
Address:
Opal Ivy
604 Woodbine Ave
Woodbine, NJ 08270
United States
We aim to respond to customer inquiries within 1β2 business days.