Refund policy

Return & Refund Policy

Last Updated: October 1, 2026

At Opal Ivy, we want our customers to shop with confidence. This Return & Refund Policy explains the conditions and procedures for returning products purchased from our website.

Store: Opal Ivy
Website: https://opal-ivyfashio.shop/
Email: info@opal-ivyfashio.shop
Address: 604 Woodbine Ave, Woodbine, NJ 08270, United States

30-Day Return Policy

We accept eligible returns within 30 days after delivery of your order.

To qualify for a return, the item must:

  • Be returned in the same condition in which it was received;

  • Be unworn, unused, and undamaged;

  • Include all original tags, accessories, manuals, protective materials, and packaging where applicable; and

  • Be accompanied by proof of purchase or the applicable order number.

Products showing signs of wear, misuse, alteration, damage caused after delivery, or missing essential components may not qualify for a refund.

How to Request a Return

Before returning an item, contact us at info@opal-ivyfashio.shop.

Please provide:

  • Your full name;

  • Order number;

  • Item you wish to return; and

  • Reason for the return.

For damaged, defective, or incorrect items, please also include clear photographs showing the issue.

We will review your request and provide return instructions if the return is eligible.

Please do not send merchandise back without first contacting us.

Buyer’s Remorse / Change-of-Mind Returns

We accept eligible returns for reasons such as:

  • Ordering the wrong size;

  • Ordering the wrong product or variant;

  • Changing your mind;

  • No longer wanting the item; or

  • Other buyer’s-remorse reasons.

The customer is responsible for return shipping costs for buyer’s-remorse returns.

Original shipping charges, if any, are not refundable unless required by applicable law or the return resulted from an error by Opal Ivy.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If you receive an item that is defective, damaged during delivery, or different from what you ordered, contact us at info@opal-ivyfashio.shop as soon as reasonably possible.

After reviewing the issue, we may provide an appropriate resolution, which may include a replacement, refund, or other remedy.

When Opal Ivy confirms that a return is required because we supplied a damaged, defective, or incorrect item, we will cover the applicable return shipping cost.

Non-Returnable Items

For hygiene, safety, or other legitimate reasons, certain products may not be eligible for return after use or where a hygiene seal has been removed.

The following are generally not eligible for return:

  • Gift cards;

  • Items specifically identified as final sale before purchase;

  • Customized or personalized products;

  • Items that have been worn, used, altered, or damaged after delivery; and

  • Products returned without required components or in a condition materially different from when received.

Nothing in this section limits rights or remedies that cannot legally be excluded.

Shoes

Shoes must be unworn and returned with their original packaging where supplied. We recommend trying shoes on indoors on a clean surface until you are certain you wish to keep them.

Shoes showing outdoor wear, sole wear, stains, damage, or other signs of use may not qualify for a return.

Jewelry and Watches

Jewelry and watches must be returned unworn, undamaged, and with their original accessories and packaging where supplied.

Protective films, tags, seals, watch links, accessories, or other components supplied with the product should be included with the return.

Return Shipping

For standard buyer’s-remorse returns, customers are responsible for purchasing and paying for return shipping.

We recommend using a trackable shipping service. Opal Ivy is not responsible for a customer return that is lost before reaching the designated return location.

Do not mail a return to our business/contact address unless our support team specifically instructs you to use that address. The appropriate return destination will be provided with your return instructions.

Restocking Fees

We do not charge a restocking fee on eligible returns.

Refunds

Once an eligible return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us.

Exchanges

If you need a different size, color, model, or other variant, contact us for assistance.

Availability of replacement products cannot be guaranteed. Where a direct exchange is unavailable, you may return an eligible item under this policy and place a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@opal-ivyfashio.shop.

We will make reasonable efforts to accommodate cancellation requests received before an order enters fulfillment or ships. Once an order has been processed for shipment or shipped, cancellation may no longer be possible, and the standard return procedure will apply after delivery.

Contact Us

Questions about returns or refunds can be sent to:

Opal Ivy
604 Woodbine Ave
Woodbine, NJ 08270
United States

Email: info@opal-ivyfashio.shop
Website: https://opal-ivyfashio.shop/