Shipping policy
Shipping Policy
Last Updated: October 1, 2026
Thank you for shopping with Opal Ivy. This Shipping Policy explains our order processing, shipping, delivery, and related procedures.
Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Business days are Monday through Friday, excluding U.S. federal holidays.
Processing time is separate from shipping/transit time.
During holidays, promotional events, periods of unusually high order volume, severe weather, or other circumstances outside our reasonable control, processing may take longer.
Shipping Destinations
Opal Ivy currently ships to eligible addresses within the United States.
Available shipping services and any applicable shipping charges will be displayed during checkout before you complete your purchase.
Estimated Delivery Time
After order processing, estimated standard shipping transit time is generally:
United States: 5–10 business days
Accordingly, a typical order may take approximately 6–13 business days from successful order confirmation to delivery when the 1–3 business-day processing period is included.
Delivery estimates are not guarantees. Carrier disruptions, weather, holidays, address issues, and other circumstances outside our reasonable control may affect delivery.
Shipping Costs
Applicable shipping costs, including any free-shipping option or promotion, will be clearly displayed at checkout before payment.
Customers will have an opportunity to review the applicable shipping charge before completing an order.
Order Tracking
When tracking is available, tracking information will be sent to the email address associated with your order after shipment.
Please allow time for the carrier to activate or update tracking information.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your:
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Recipient name;
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Street address;
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Apartment, suite, or unit number;
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City;
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State;
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ZIP code; and
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Other relevant delivery information.
If you notice an address error, contact info@opal-ivyfashio.shop immediately.
We cannot guarantee that an address can be changed after fulfillment has begun.
Incorrect or Incomplete Addresses
Orders returned because of an incorrect, incomplete, or undeliverable address may require additional shipping charges before being reshipped.
Opal Ivy is not responsible for delivery problems caused by incorrect information supplied by the customer.
Delayed Shipments
Delivery estimates can occasionally be affected by carrier delays, severe weather, holidays, operational disruptions, or other circumstances outside our reasonable control.
If your shipment is significantly delayed, please contact us so we can review the available tracking information and assist you.
Lost Packages
If tracking indicates that your package has not been delivered within the expected timeframe, contact us at info@opal-ivyfashio.shop.
We will review the shipment information and, where appropriate, work with the applicable carrier to investigate.
Packages Marked Delivered
If tracking shows a package as delivered but you cannot locate it, please:
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Verify the shipping address on your order;
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Check around the delivery location;
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Ask household members or neighbors who may have accepted the package; and
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Check for notices or additional information from the carrier.
If the package still cannot be located, contact us for assistance.
Damaged Shipments
If an order arrives damaged, please contact info@opal-ivyfashio.shop and provide your order number and photographs showing the condition of the product and packaging.
Please retain the product and packaging until we provide further instructions.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We will attempt to accommodate the request if fulfillment has not begun. We cannot guarantee changes or cancellations once an order has entered processing or shipment.
Shipping and Fulfillment Transparency
Shipping information shown at checkout is intended to provide the most applicable shipping options, costs, and estimates for your order.
Where products are fulfilled or dispatched from locations other than our business/contact address, the shipping origin may differ from the address listed on our Contact Us page.
Contact Us
For shipping questions, please contact:
Opal Ivy
604 Woodbine Ave
Woodbine, NJ 08270
United States
Email: info@opal-ivyfashio.shop
Website: https://opal-ivyfashio.shop/